Tango (Gift Cards)

Overview

Referral Rock partners with Tango Card for sending digital gift card rewards.

Choose from a wide catalog of gift cards in many different currencies. Reward Link cards allow recipients to choose from a large selection of retail gift cards (including Amazon and Starbucks). Visa and Mastercard cards are also available for those who prefer cash equivalent rewards.

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Prerequisites

• Referral Rock Professional Plus or Engage Plus plan (please contact our support team to have gift cards enabled on your account)
• Only Admin users can setup & fund Tango for Payouts

Creating a Tango Account

Setting up a gift card payout and adding funds is as easy as following the steps below.

1. Navigate to the main payouts page by going to Settings > Payouts or click here

2. Select the Setup Button in the Gift Cards section to create your Tango gift card account

Funding Your Account

There are two ways to add funds to your Tango account: by using a credit card or by making an ACH/Wire transfer.

To add funds to your Tango account:

1. Navigate to the main payouts page by going to Settings > Payouts or click here
2. Select the gear icon next to Gift Cards
3. Select Manage Account. You will be taken to the gift card management page
4. Follow the instructions below for funding your account

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Tango accounts can be funded in USD, CAD, EUR and GBP. Please contact our support team if you would like to fund your account in CAD, EUR or GBP. This must be done prior to adding funds.

Using a Credit Card

To fund your Tango account with a credit card:

1. Select Add Credit Card and enter your credit card information. The first time a card is used there is a 24 hour holding period before you can use your card to add funds.

2. Once you have added a credit card, click the Add Funds button, specify the amount you want to add (up to $3,000 USD), and enter the security code that was sent to the email address listed.

3. Click Submit

By ACH/Wire Transfer

You also have the option of funding your account via ACH/wire transfer. The instructions needed to complete the wire transfer are found on the Manage Gift Card page.

Funding Status

On your Account Summary page, note the Status of your funding (applicable for Credit Card funding only)

Reclaim Funds from Tango

If you decide to cancel your Referral Rock subscription and there are still funds in your Escrow Account, contact [email protected] to request a refund. They will need the following information:

• Referral Rock Tango account number (can be found on the Manage Gift Card page)
• Primary Contact's Name, Email and Phone Number
• Physical Business Address
• Preferred Refund Method (Wire Transfer, Check or Credit Card (only if there was an original charge associated with your account)

There are no additional fees for returning funds and refunds take up to 2-3 weeks.

FAQs

Can I use my existing Tango account with Referral Rock?

In order to use Tango, you must create a free Tango account inside of Referral Rock. You cannot use another Tango account.

Is there a fee when funding my Tango account?

Funding your account with a credit card is subject to a 3.5% processing fee. There is no fee from Tango when funding your account through ACH/Wire Transfer, however individual banks may vary.

What is my Tango account number?

Once your Tango account is created, your account number is located on the Gift Card Management page. It will start with the letter "A"

Who should I contact if my company needs an invoice before we fund the account?

You will first need to follow the instructions above to create your Tango account within Referral Rock. Then, email [email protected] with the request for an invoice and include your Tango Account number.

Will Referral Rock autoload my Tango balance when it's low?

No, Referral Rock will not automatically reload your gift card balance. Please update the 'Low Amount Notification' so your account Admin will be notified once your balance needs to be replenished.

Why am I being asked to provide a security code when funding my account?

To protect your gift card account from fraud, Referral Rock now asks for a security code to be entered when funding your account via credit card. This code is emailed to the email address that was used to create the Tango account.

Who should I contact for questions about funding my account?

Please direct all funding questions/concerns to [email protected]

Where can I manage pending & issued gift card rewards inside of Referral Rock?

Visit the Rewards List page to view all pending and issued gift card rewards

What do gift card rewards look like for the recipient?

This varies by card type. Check out our Knowledge Base for examples of gift card reward emails.

How does someone redeem their Prepaid Visa / Mastercard reward?

When the reward is issued, the recipient will receive an email to redeem their Prepaid Visa or Mastercard reward. Visit our Knowledge Base for more details on this process.

What happens to the funds of an expired gift card?

Reward Links do not expire. Once a Reward Link is delivered to a recipient, it is their property and does not expire.

For Prepaid Visa or Mastercard cards, funds are forfeited and wiped from prepaid cards once they have expired. The funds do not get credited back to your account after the prepaid card has expired. Prepaid Visa/Mastercards expire 4 months after they are issued.

Is there a limit per giftcard that I am able to send?

The demonination limit depends on the reward you are sending. Click here to see a list of all rewards and their limits. If you'd like help determining the limit of the giftcard you are sending, please contact support.

Is the redemption of the gift card subject to any terms and conditions set by Referral Rock? 

No

How will I know if and when the gift cards are being redeemed?

You can track the issuance through our Payment history logs. You can also see if the Reward Link has been redeemed. We are unable to see if store-specific giftcards have been redeemed, only if they have been delivered (as shown in the admin dashboard)

Is there a finite amount of gift cards that can be redeemed? 

No

How many different stores are available for merchants to choose from? 

Here is the reward catalog you can filter it by country or currency.

What email are Tango rewards sent from?

[email protected]

What should I do if I sent the giftcard to the wrong email?

If the gift card was sent to an incorrect email address and has not yet been claimed, please contact our support team and we will assist you with resending the reward.

What should I do if I need to cancel a giftcard?

Please contact support if you need to cancel a giftcard with the following information: email of the recipient, the amount, and your Tango Account number. Our support team will reach out to Tango to cancel the reward. Note: Tango charges a 25% fee to cancel giftcards that is deducted from the refund amount.